Activate and Deactivate a User by: 


1. Log in as the client admin

2. Click Network (left hand navigation) 

3. Find the user from your Network list (use Search and filter functionality to find the user if needed) 

4. Click on the three dots 

5. Click Activate / Deactivate 

6. The users Status will be updated to Active / Not Active 

  • Not Active – means the user will no longer be able to access the platform. They will receive a message to contact their deal manager upon their login attempt. 



To learn how to activate or deactivate a team member, click the link below: 

How to Activate and Deactivate a Team Member