FAQs

Folder for all FAQ's about the platform

What happens if I Delete a Document from a Task?
Deleting Documents from Tasks A document can be removed from a task by a Manager/Client Admin by:  1. Clicking on the three ellipses of the task from w...
Thu, 29 Sep, 2022 at 10:20 AM
How Can I Make a Task Recurring?
Making a Task Recur A Client Admin or Deal Manager can make a task recurring by:  1. Clicking 'Edit Task'.  2. Activating the 'Is Recurrent&#...
Thu, 29 Sep, 2022 at 10:56 AM
How Can I Edit a Task after it has been marked as Completed?
Editing Tasks after Completion When a Team Member has marked a Task as complete, only they and the Manager/Client Admin can change that status. The Team Me...
Sun, 1 Jan, 2023 at 1:52 PM
How Can I Copy Completed Task Forms and Documents with Data?
Copying Completed Task Forms and Documents with Data? As a Client Admin/Deal Manager you can copy a completed document or form with all its information ...
Sun, 1 Jan, 2023 at 1:19 PM
How can I view Active and Inactive Stages/ Pathways?
Viewing Active and Inactive Pathways When a user goes into the pathway or stage overview screen they will automatically see the 'Active' pathway...
Thu, 29 Sep, 2022 at 12:37 PM
Why Can't I Assign a Task to a Member of the Team?
To assign a Task, you must be logged onto Phundex as either a Manager (someone who creates Pathways) or a Client Admin (someone who has full permission on P...
Mon, 14 Aug, 2023 at 5:49 AM
How can I Download a Document as an External User?
When a file is shared with an external user, it is possible for them to download a copy of it by following these steps:  1. Go to the email notification...
Thu, 29 Sep, 2022 at 3:35 PM
Can a temporary user skip the subscription plan?
As a temporary user, if you are asked upon logging in to select a subscription plan, this step can be skipped and the temporary useres do not have to sign u...
Thu, 20 Oct, 2022 at 6:54 AM
How to Access a Task you have been assigned as a Guest?
Accessing a Task as a Guest After a task has been assigned to a guest, they should follow these steps to access it:  1. Go to the email notification st...
Fri, 30 Sep, 2022 at 9:33 AM
How to Amend a Document or Form Assigned to You?
Amending Documents and Forms To amend a document or form that has been assigned to you, follow these steps:  1. Go to the pathway and stage where th...
Fri, 30 Sep, 2022 at 3:00 PM