FAQs

Folder for all FAQ's about the platform

How to Delete a Stage from a Pathway
To Delete a Stage from a Pathway you must.  1. Go to the "Stages Overview" Page within the Pathway.  2. Click the ellipses beside the stage that...
Wed, 13 Apr, 2022 at 8:24 PM
I'm an Admin. Where do I start?
If you've just joined the Phundex Platform, there are a couple of easy steps to start with.  As an Administrator, you will want to select the best Phund...
Sat, 6 Aug, 2022 at 8:50 AM
What is a Phundex Form
Phundex Forms are task forms that are already formatted for you.  You may also want to see our FAQ on Phundex Forms (Predefined Forms).  Please note the Phu...
Sat, 27 Jan, 2024 at 6:25 PM
How do I know what stages and tasks are in a Phundex Pathway Template?
1. You can download a list of current Pathway Templates from the article in the 'Help' box titled: Where Can I find a list of Pathways? 2. You c...
Fri, 30 Sep, 2022 at 11:43 AM
I can't find the download button on a document- what do I do?
When looking at a document in a pathway, it should be possible to download that document at the bottom of the screen. Sometimes, it is impossible to see the...
Wed, 21 Sep, 2022 at 5:32 PM
How do I know when a Guest has Completed a Task?
When a guest completes a task they will not have to tick the 'completed' box. Instead, the box will automatically be changed to a completed status u...
Wed, 28 Sep, 2022 at 2:45 PM
When are Temporary Licences Activated and Deactivated? (SuperAdmin)
Activating Temporary Licences A temporary licence is activated for a specific company whenever a temporary user for that company logs in to the Phundex Pla...
Fri, 30 Sep, 2022 at 12:32 PM
How can Administrators and Team Members Edit their Timezones?
Administrators When an Administrator adds a team member to the company, there is an additional column which allows them to choose the team member's tim...
Wed, 28 Sep, 2022 at 3:46 PM
How can a Client Admin add and remove Temporary Users?
The Phundex Platform enforces a limit on the number of concurent regular users who can access the platform at any one time (this is based on your company pl...
Thu, 6 Oct, 2022 at 2:20 PM
How to share a Document from the data room with an External User?
Sharing Documents with External Users A Manager or Client Admin can share documents from the data room with external users by email invitation.  Follow...
Sat, 3 Dec, 2022 at 3:26 PM